|
Site
Policies
1. Sales
2.
Returns & Guarantees
3. Shipping
4. Privacy
5. International Shipping
6. Order Missing or Broken Parts
7. Logo
Sales
Prices and color choices of engraved plaques and awards are as explained
in web. If there is a blatant error in the programming, normal prices
are effective. We will never adjust a wrongly priced item without
your knowledge. You will be notified by email and asked if you would
still like to make the purchase. If an item is out of stock, and
will not be in for longer than 7 days, you will be notified by email.
Most of our items are in stock an are shipped within next business
day.
Returns
& Guarantees
We ask that you try to send all returns back in their original package
and enclose a copy of your sales receipt with a note of why you
are returning the product. If you do not have a copy of the sales
receipt, please enclose your name and address and we will look up
your order. If you are returning the product due to defective merchandise
or we sent the wrong products, we will replace or refund that price
of the product and shipping amount equal to standard ground shipping.
If you choose next day, 2nd day, 3rd day, or international you will
only be refunded an amount equal to standard UPS domestic ground.
If the engraved product has been damaged in shipping, please contact
us so we can have our shipping company inspect the damaged goods.
For international orders, a refund will only be given once merchandise
has been received by us, we will refund the amount of product and
shipping amount equal to standard ground. You will be required to
get the merchandise to us. If for any reason you refuse shipping,
we will not refund your purchase amount and no shipping. For all
other returns no shipping costs will be refunded. International
orders may be subject to import taxes. Please check with your countries
proper authorities for this information. WE ARE NOT RESPONSIBLE
FOR IMPORT TAXES.
If
your are returning due to an error in spelling due to information
supplied by customer, please email us and we will work with you
as best as possible to provide you with a replacement plaue at a
discount plaue or award..
Shipping
All domestic shipping is done through UPS. Most orders will go out
within the same or next business day when order is placed. Shipping
time is outlined on our shipping chart.
APO, FPO
and post office boxes are shipped through USPS. All items shipped through
USPS are shipped on Tuesdays and Fridays. Shipping times vary depending
on USPS.
International
orders are shipped through UPS or USPS depending on rates. If your item
is shipped through USPS, they are untraceable therefore no tracking information
is available. All International orders are insured so you will never lose
your money if the order does not arrive. For international orders that
are lost, you must allow 60 days. This is USPS policy for refunds. This
rarely if ever happens but must be addressed.
Privacy
All information received by Plqaues Engraved will be held strictly
confidential. No email addresses, phone numbers or shipping or billing
addresses will be used or given out other than for normal use for
your order.
International
Shipping
For international orders, a refund will only be given once merchandise
has been received by us, we will refund the amount of product and shipping
amount equal to standard domestic ground shipping. You will be required
to get the merchandise to us. Note in some countries you will be required
to pay an import tax. This tax is your responsibility and is different
for each country so check with your country appropriate office to get
your import tax rate.
Order
Missing Parts
If your order is has broken or missing parts, please contact us and we
will send the part out. Due to high shipping costs, we will most likely
ship the missing part through USPS.
Logo
If you are supplying a logo to be engraved, we require a hi-res
image. If you have a vector art of the image that is always best,
or 300 dpi or better image with a minimum size of 4 x 4 (.gif, .jpg,
.btm).
If you have
any other questions regarding our policies, contact us and we will be
glad to help, just call!
|
